At Fleur Leer, every handbag is crafted with precision and care. Because our products are handmade and prepared with premium materials, we kindly ask for your patience as we ensure your order is perfect before it reaches you.
Processing Time
- All orders are processed within 7–14 business days from the date your order is placed.
- During peak periods, workshops, or seasonal demand, processing may take slightly longer. If this occurs, we will notify you promptly.
Shipping Timeframes
- Once your order has been processed and shipped, delivery times will vary depending on your location.
- Local deliveries within South Africa typically take 2–5 business days after dispatch.
- For remote or outlying areas, additional time may be required.
Shipping Fees
- Standard delivery within South Africa is included in the cost of your order unless otherwise stated at checkout.
- Any additional express shipping or special delivery requests will be calculated and displayed before completing your order.
Tracking Your Order
- Once your order leaves our workshop, you will receive a tracking number via email.
- This will allow you to follow your parcel’s journey, from our studio to your doorstep.
Delays & Responsibility
- While Fleur Leer works with trusted courier partners to ensure safe and timely delivery, unforeseen delays may occur due to courier issues, weather, or events beyond our control.
- Fleur Leer is not responsible for delays once the order has been handed to the courier, but we will assist wherever possible to resolve any shipping issues.
Incorrect Shipping Information
- Please ensure your shipping address and contact details are correct at the time of placing your order. Fleur Leer cannot be held responsible for packages delayed or lost due to incorrect information provided.
Damaged or Missing Parcels
- In the rare event your order arrives damaged or does not reach you, please contact us within 48 hours of delivery at admin@fleurleer.co.za. We will work with the courier and yourself to resolve the matter promptly.